What is PEGA?

– Finance

– Communications & Media

– Insurance

– Energy

– Manufacturing & High-Technology

– Healthcare

Pega 7’s visually-driven application development delivers apps faster than traditional approaches. Business and IT can work together, using visual models to capture business requirements at any time. With no coding required, Pega 7 can automatically generate the application and its documentation.

Ensure superior customer engagement and operational excellence with Pega’s unified platform for enterprise app development. Instead of stitching together disparate technologies benefit from industry-leading case management, BPM, robotic automation, AI and decisioning, mobile, and omni-channel UX in a single engine.

Businesses thrive on rapid application development and delivery, and effortless updates. Pega 7 provides comprehensive tools to manage the entire application lifecycle including built-in support of agile development practices, automated testing and deployment, and continuous application monitoring.

Ripping and replacing existing systems and enterprise applications with new technology isn’t worth the cost or risk. Pega maximizes your existing investments by easily wrapping around legacy apps and then extending their functionality to rapidly evolve your business.

Pega 7’s Situational Layer Cake architecture scales your apps better than traditional approaches. The platform allows you to reuse enterprise applications and swiftly adapt to varied markets, customer segments, and product lines.

Multiple products. Multiple regions. Multiple channels. Different types of customers.

These are all critical dimensions of your business – but what happens when you try to fit them into a one-dimensional application platform? Fragmented systems, fortified silos, and failed projects. You don’t need more of those.

Where other platforms leave you with a mess, Pega makes complexity a piece of cake. A Situational Layer Cake. The name is a little geeky, but the technology is powerful – and patented! 

The Situational Layer Cake architecture is elegant. Everything you deploy in Pega – processes, rules, data models, UI – is organized into layers.

This means you can roll out new products, regions, or channels without copying or rewriting your application. You declare what is different – and only what is different – in layers that match each dimension of your business.

Pega BPM is an excellent tool for Business Process Management that is developed on Java and OOP concepts. It has changed the conventional approach towards programming and is sometimes criticized for this reason. With Pega, you do not have to develop a system from scratch, as you already have a flexible, extensible and agile program.

Pega Business Process Management is an all-inclusive suite for BPM development without using coding approach. It is seen as a powerful product due to the numerous benefits it offers to medium and large scale organizations.

You can benefit from Pega if your system has mature integration capability, but lacks a full-scale BPM. It gives quick results with the least hassle possible. Its business-friendly toolkit defines applications and helps any business user to develop a business application without any hard-coding, the most difficult aspect of a development procedure. Pega offers the least amount of technical syntax to handle during the modeling process and so, simplifies the process.

Pega BPM supports case lifecycle management which allows a business owner to develop a process flow using all the processes that need to be carried out in a specific process flow. These tasks may vary greatly like a single process flow usually has numerous different tasks like document handling, decision making, approval etc.

• Business Issue

Due to explosive growth, Pegasystems had acquired and implemented a broad collection of ERP applications and tools such as databases, spreadsheets and manual workarounds to support many of its core operational processes. Like other growing organizations, this diverse collection of applications created execution gaps which threatened process efficiency, end-user engagement and global compliance.

• Solution

Pega used its advanced BPM technology and solution frameworks to extend SAP and Oracle ERP platforms to create a centralized, global set of business applications that further simplified and streamlined IT, HR, Legal, Compliance, Sales and Finance operations. This platform is now leveraged for a myriad of processes (full list in following section).

Results

• – Improved overall operational efficiencies, increased visibility into operations and became more agile to respond to changing business needs
• – Remediated 38 critical control issues
• – Automated more than 325 processes and more than 50 key reports, the overwhelming majority of which were previously manual
• – 75% reduction in manual effort to on-board new employee
• – Eliminated 100,000 paper forms generated in connection with annual employee benefits enrollment
• – 90% reduction in time required to enter, approve, audit and process expense reports
• – Time to make on-going business changes to applications reduced from Months/weeks to days

Pega CRM is an enterprise-level customer relationship management (CRM) solution by Pegasystems, a leading provider of business process management (BPM) solutions. It includes sales, marketing and customer service applications, complete with back-office case management, omnichannel engagement and next best-action predictive analytics.

Pega CRM was recognized as a “leader” in Gartner’s 2014 Customer Engagement Center Magic Quadrant, receiving high marks from customers for ticket management and role- and skills-based ticket routing. Thus, it’s a good fit for very large companies that need to process high volumes of complex customer inquiries. Similarly, Pega’s sales force automation application leverages BPM to optimize processes and present reps with recommended next steps throughout the sales process. 

Due to its BPM-centric, model-based design, Pega CRM is best suited for industries with frequent changes in high-complexity processes, such as healthcare, insurance and financial services.

Business intelligence (BI) focuses on gaining insight or knowledge from data. There are many sources of data, including the following:

• – Operational or transactional data from legacy, point-solution, or ERP applications;
• – Process instance and case data from BPM suites;
• – Data from external sources including, but not limited to, public and census data;
• – Data warehouses and/or data marts that aggregate databases (mostly relational) from a plethora of sources, including transactional, operational, or BPM databases.

The continuous measurement and performance-based cycle gets completed when we tie BI approaches and techniques with BPM. In a recent episode of the BPM Professor, I expanded upon the relationship between BPM and BI. There is a spectrum of measurement and mining techniques, from simple reports to advanced predictive models. Furthermore, as noted above, data can be obtained from a plethora of sources. Data mining, and especially predictive modeling techniques, can be used to detect business patterns and then invoke the discovered rules in the context of BPM solutions. This is the essence of Predictive BPM.

Through automated BPM solutions, BI becomes “operationalized.” This means insight that is gained through reports, analysis, or discovered patterns through BI tools, could be acted upon through BPM solutions. BPM involves operators and the end-to-end control of the processes. The “doing” – or escalations and actions – are not left to chance. The service levels that specify the requirements of due dates are automatically resolved or escalated. The operators are guided and assisted in their user interactions. The measures and the actions get coalesced: merging insight from historic as well as real-time data with actions in the context of automated processes.

So with BPM using the best BI techniques and disciplines, what gets measured perhaps stands the best chance to get done. But not always. Probably not for complex and strategic measures such as the national debt. Nevertheless, it still stands the best chance to get done!